"Black hat Online Reputation Management (ORM) groups are parasites. By making Fake Review Optimization (FRO) a discipline, they spread misinformation to game a growing social web, eager to improve travel planning and discovery through crowd-sourced knowledge.
The worst part is that FROs are smart, competitive parasites – the type that are unlikely to kill their hosts, but merely feed off of them indefinitely. Their clients tend to be hesitant to unplug in fear of losing rank and its associated volume-driving revenue stream."
Linda says: This is a great, really detailed article for any industry not just travel.
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