In the present days of technological advancements, customers demand immediate attention from businesses whenever they have doubts, queries or problems with the services or products the business has to offer. The primary initiative of running such a service is to provide systems called live where customers can talk to the professionals employed by the business via instant messaging.
Here are a few tips and examples for a company to use its live chat customer service feature more creatively and innovatively to generate more business leads:
Here are a few tips and examples for a company to use its live chat customer service feature more creatively and innovatively to generate more business leads:
- Install the chat window on every page, including ‘Error 404’. Many companies did this after customers showed frustration of not being able to find what they were looking for on the company’s website.
- Use a chat support that’s multilingual. While this is a very good method to broaden horizons and get more clients from different regions, it is also important to stay under budget. A better way to do this is by installing a specific encryption in the software that automatically translates the language to the preferred language for the Live Chat Agents
- Use a combination of professional, personal, and creative communication skills while chatting. While ideas to make a company’s live chat facility stand out from other may work well, if the chatting abilities of the operator are not up to the mark, it may not be of any use. Chat outsource agents should be well-skilled, linguistically correct, witty and crisp in communicating.
