gkd_uk
Well-Known Member
Cancelled flights, baggage delays and a temporary suspension in check-in have blighted the opening day of Heathrow's new £4.3bn Terminal 5.
British Airways, which has sole use of the terminal, cancelled 34 flights due to "teething problems" and was later forced to suspend passenger check-in.
Technical difficulties also meant major delays in reclaiming luggage.
BA blamed the glitches on problems with "staff familiarisation", which had a knock-on effect on bags and flights.
A BA spokeswoman said delays in getting staff screened for work and other technical difficulties had caused the airline problems.
Cancelled services in and out of the terminal included flights to Munich, Frankfurt, Paris and Brussels as well as Glasgow and Aberdeen.
"These are all domestic or short haul flights and we are working hard to get people away on alternative flights," a BA spokesman added.
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British Airways, which has sole use of the terminal, cancelled 34 flights due to "teething problems" and was later forced to suspend passenger check-in.
Technical difficulties also meant major delays in reclaiming luggage.
BA blamed the glitches on problems with "staff familiarisation", which had a knock-on effect on bags and flights.
A BA spokeswoman said delays in getting staff screened for work and other technical difficulties had caused the airline problems.
Cancelled services in and out of the terminal included flights to Munich, Frankfurt, Paris and Brussels as well as Glasgow and Aberdeen.
"These are all domestic or short haul flights and we are working hard to get people away on alternative flights," a BA spokesman added.
Read more
