gkd_uk
Well-Known Member
A nationwide broadband outage which affected thousands of Virgin Media customers has been resolved, the firm has said.
The problem hit UK customers on Monday night during a "routine maintenance process" a spokesperson said.
Some customers were re-connected within 10 minutes, while others had to wait several hours.
Virgin Media has said it does not know how many of its 3.6 million broadband customers were hit overall.
A spokesperson for the firm said: "It is difficult to establish the exact scale of the affected customers. Some customers may have noticed a loss of service as short as a few minutes, many may not have seen any loss of service at all, depending on when they were online."
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The problem hit UK customers on Monday night during a "routine maintenance process" a spokesperson said.
Some customers were re-connected within 10 minutes, while others had to wait several hours.
Virgin Media has said it does not know how many of its 3.6 million broadband customers were hit overall.
A spokesperson for the firm said: "It is difficult to establish the exact scale of the affected customers. Some customers may have noticed a loss of service as short as a few minutes, many may not have seen any loss of service at all, depending on when they were online."
Read more
