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Emergency rules for net telephony

gkd_uk

Well-Known Member
Watchdog Ofcom has ruled that firms which route phone calls across the net must connect to 999 and 112.
Before now net phone firms have not been required to connect to emergency numbers. This ruling applies to those firms which let customers call normal national phone numbers.

Ofcom says the stipulation is needed to ensure that during an emergency people can summon help as quickly as possible.

Phone firms have until September 2008 to comply with the ruling.

Research carried out by Ofcom suggests few people know that net phone services, aka voice over IP, do not connect to 999 or 112, the European Union's universal emergency number for mobiles and fixed lines.

In an Ofcom survey 78% of those using net phone services which cannot connect to the emergency services thought that such a call was already possible on that network or were unaware that there might be a problem.

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